Refunds and Returns Policy for BUGRIDES General Trading LLC – www.bugrides.com
Effective Date: January 25, 2024
Thank you for choosing BUGRIDES General Trading LLC. We strive to ensure your satisfaction with our car accessories. In the event that you need to return a product, please read our Refunds and Returns Policy carefully.
1. Return Eligibility
1.1. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
1.2. Returns are accepted within 30 days from the date of purchase.
2. How to Initiate a Return
2.1. To initiate a return, please contact our customer support team at bugrides93@gmail.com.
2.2. Provide your order number, a detailed reason for the return, and any supporting documentation (such as images) if applicable.
3. Return Shipping
3.1. Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
3.2. We recommend using a trackable shipping service to ensure the safe return of the product.
4. Inspection and Processing
4.1. Once we receive your returned product, it will be inspected to ensure it meets the return eligibility criteria.
4.2. Refunds will be processed within 7 business days after the product is received and verified.
5. Refund Method
5.1. Refunds will be issued to the original payment method used for the purchase.
5.2. Please note that shipping costs are non-refundable.
6. Exchanges
6.1. If you received a defective or damaged product, we will gladly exchange it for the same item.
6.2. If the item is out of stock, a refund will be processed.
7. Non-Returnable Items
7.1. Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
8. Warranty
8.1. Our products come with a limited warranty. Please refer to the warranty information provided with the product for details.
9. Contact Information
BUGRIDES General Trading LLC
[Your Physical Address in Dubai]
Email: bugrides93@gmail.com
10. Changes to the Policy
10.1. BUGRIDES General Trading LLC reserves the right to update or modify this Refunds and Returns Policy at any time. Please check our website for the latest version.
We appreciate your business and are committed to making your shopping experience with us enjoyable. If you have any questions or concerns, please don’t hesitate to contact our customer support team.
Date: January 25, 2024